Leasing FAQ’s

All the properties listed on our website are available to rent. However, until we have signed a lease all properties are still listed on the website. So it is possible that we have approved an application for a property, but because we have not signed the lease, we keep them listed. If you find a property that you are interested in and find out that it is no longer available, our agents will gladly tell you about other properties we have available or other properties coming on the market soon. The best way to make sure a property is still available is to call our office at 919-228-8389.

A full description of our Leasing Policies is available on our website under the TENANTS tab and is also given to everyone who views the property. How long will it take to process my application? Most applications take 2 to 3 working days. The biggest delays are due to improperly completed applications, landlord slow response, and employer slow response. Please insure that the contact information you give us is current and that you have given your landlord the required notice that you are moving.

We respond to everyone who submits an application. You can expect to hear from us with a decision on your application within 24 hours.

We do require Renter’s Insurance. Renters still have exposure to the same types of losses a homeowner has. That is why there is a special type of insurance called renter’s insurance. Neither the Property Management company’s nor the Homeowner’s insurance policies cover tenants personal losses or liability.

Tenants are responsible for obtaining insurance for their personal property if they want to be covered in the event of fire, theft, or other type of loss. It is highly recommended that all residents carry enough insurance to cover themselves and their personal property. Please consult with your insurance agent for specific details. Renters Insurance is inexpensive and we recommend that you contact the company that insures your automobile..

Each of the properties managed is owned by a different owner. Each property owner has their own criteria. Some allow pets, while others do not. Some allow cats, but no dogs. If the listing on our website indicates that the property does not accept pets, the owner has already made their decision not to accept pets. If the listing indicates that the property does accept pets, we adhere to our company policy of one pet per property. If you submit an application and have more than one pet, we will go to the owner and ask them to make a decision. Your application will not be processed until the owner says OK. If they say no, your application and all monies will be returned to you.

In some cases, depending on how bad your credit is, we may be able to approve your rental application with a qualified cosigner or by requiring a larger Security Deposit from you. If your credit does not qualify you for any of those options, unfortunately, your application will be denied.

Please refer to our Leasing Policies which is on our website and given to everyone who views our rental properties. Additionally, applicants that lie on their application can be denied as well.

Fireside Property Management utilizes a 3rd party screening company to process all of our applications and the application fee goes towards those screening costs. Therefore, the application fees are non-refundable.

Applicants with no income, credit or rental history would be required to use a Co-Signer. Co-Signers have the same responsibility to the lease contract as all Lessees and Occupants.

Late fees are equal to 5% of your monthly rent. Rent is due by the 5th of the month. Late fees are assessed on the 6th day of the month.

We do not accept partial payments. Rent is due in full by the 5th of the month.

Contact us to discuss your options if you need to terminate your lease early. This will involve paying termination fees or re-leasing the property to another qualified Tenant. “Subleasing” is not an option. But we can help you with this transition.

No. We are sorry, but the security deposit is to cover any and all damage to the property and any necessary cleaning or other charges and cannot be used for any other purpose.

Call our office to request permission and at that time we will be able to tell you of any changes in the policies regarding cable/satellite installation.

Let us know your intentions as soon as possible! A written 60-day notice is required prior to lease expiration. If you want to renew your lease, please notify us in writing that you want to renew. We will then discuss with the owner and either approve or deny your request. Alternately, you can simply continue to pay your rent as scheduled and go Month-to-Month.

Any additional occupants that are 18 years and older, must submit an application and application fee to be approved. We will conduct the following checks on them – Criminal Background Check, Eviction History and the Last 2 years Tenancy. If the results of the screening are acceptable, we can email you the documentation that needs signed or we can schedule a time for all of you to sign the lease amendment.

Your deposit will be refunded, less any damages, within 30 days of the time you vacated the property. Make sure you leave us with a forwarding address!

Once you have submitted a Maintenance Request, the repair person should be there within two business days, or should have at a minimum, made telephone contact with you. Phone requests are only accepted for absolute emergencies, such as flooding or structural damage to the home. If you have not heard from our office or our vendor in three days, please contact us to ensure there isn’t a problem with your request!

You are responsible for yard maintenance unless you were informed otherwise at the time of your lease signing. Extermination and replacing light bulbs are also a responsibility of the Tenant. Please contact us if you’re unsure of your responsibilities!

Not without owners approval. If you want to do some planting please let us know ahead of time and we will work to get approval for you.

.

Small repairs such as flipping a tripped breaker or unclogging a toilet can be performed by the Tenant. But beyond that, a professional who is licensed, bonded, and insured should repair your property.

Any and all changes or modifications to the property must be pre-approved by Chasewood and the property owner. All requests must be in writing and if you are requesting a paint color change, we must have a sample to present to the owner. In most cases, at the end of your tenancy, you will be required to return the property to the original colors.